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Customer Insights

Analyze customer feedback from emails, reviews, and support tickets — spot trends, track sentiment, and surface what customers actually want

3 min setup 3 steps Requires: Gmail

Live Preview

Sentiment This Week

Customer feedback sentiment breakdown

Top Feature Requests

Most requested features from customer feedback

Mobile app improvements
Mentioned by 23 customers — faster load times, offline mode
🔥 Trending up
Custom report exports
Mentioned by 18 customers — PDF and CSV export options
Steady
Team collaboration features
Mentioned by 14 customers — shared workspaces, permissions
New this week
API access
Mentioned by 11 customers — REST API for integrations
Steady

Needs Attention

Negative feedback requiring a response

Billing dispute — Johnson LLC
Double-charged for March subscription
2h ago
Feature regression — Sarah @ TechFlow
Export function broken after last update
5h ago
Onboarding confusion — New user Mike
Can't figure out how to connect Gmail
1d ago

Setup

1

Connect email

Link your Gmail to read customer emails, support threads, and inquiries.

2

Connect Google Sheets

Add a spreadsheet to log customer feedback data — sentiment, topics, requests, and trends over time.

3

Run first analysis

The agent reads recent customer interactions, categorizes feedback, and builds the insights dashboard.

What you can ask

Analyze this week
What are customers complaining about?
Top feature requests
How
Summarize feedback about [topic]
Draft a response to [customer]
Export insights to Sheets
Weekly customer report

Try this blueprint

Create a scene and add Customer Insights. The agent guides you through setup.

Get early access